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PRIVACY POLICY

Last Updated: 9 July 2026

At Apna Sevak, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how APNASEVAK AUTOMATIONS PRIVATE LIMITED, operating under the brand name Apna Sevak, collects, uses, stores, and protects personal information when you visit our website, purchase our products, contact us, submit forms, request product compatibility assistance, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Shipping and delivery information

  • PIN code

  • Order and purchase details

  • Payment status and transaction-related information

  • Customer support communications

  • Queries and feedback submitted through our website

  • Information submitted through compatibility-check forms

  • Water-source information provided by you

  • Details about your motor, pump, water tank, plumbing arrangement, or household water setup when voluntarily submitted for compatibility assessment

  • Photographs or videos voluntarily provided by you for product compatibility or customer-support purposes

  • Product reviews and feedback

  • Basic technical information associated with website usage, such as browser type, device type, IP address, and website interaction information where collected through our website platform or service providers

  • Any other information you voluntarily provide to us

We do not claim to collect Wi-Fi-related data, pump activity data, notification activity data, or product telemetry through this Privacy Policy.

2. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Where payment processing is handled directly by such providers, Apna Sevak may not directly receive or store complete debit card, credit card, UPI, banking, or other sensitive payment credentials.

Third-party payment providers may process information according to their own terms and privacy policies.

3. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

  • Processing and managing orders

  • Confirming purchases

  • Arranging product delivery

  • Communicating order status

  • Responding to customer enquiries

  • Providing customer support

  • Assessing product compatibility when requested

  • Processing cancellation, return, refund, or warranty requests

  • Verifying transactions

  • Preventing fraud or misuse

  • Maintaining website functionality and security

  • Improving our website, products, services, and customer experience

  • Requesting genuine product feedback or reviews

  • Maintaining business, accounting, tax, and transaction records

  • Complying with applicable legal and regulatory obligations

  • Sending promotional or marketing communications where permitted

4. Compatibility Information

Apna Sevak may offer a compatibility-check process to help determine whether the product may be suitable for a customer's water-supply and motor setup.

For this purpose, customers may voluntarily provide information such as:

  • Type of water supply

  • Government or municipal water-supply details

  • Motor or pump configuration

  • Water tank arrangement

  • Relevant plumbing information

  • Other setup-related information requested in the compatibility form

This information is used for compatibility assessment, customer communication, and related support purposes.

Customers should provide accurate information and avoid submitting unnecessary sensitive personal information.

5. How We Share Information

We may share limited personal information with third parties where reasonably necessary to operate our business and provide services, including:

  • Website and e-commerce service providers

  • Payment processors

  • Courier and logistics partners

  • Cloud and data-storage service providers

  • Customer-support service providers

  • Form and survey service providers

  • Analytics service providers

  • Product-review platforms

  • Professional advisers such as accountants, auditors, or legal advisers

  • Government, regulatory, judicial, or law-enforcement authorities where disclosure is legally required

We do not sell personal information merely as a commodity to third-party advertisers.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Essential website functionality

  • Shopping-cart functionality

  • Checkout functionality

  • Security

  • Remembering preferences

  • Understanding website performance

  • Analytics

  • Marketing and advertising, where applicable

Some cookies may be placed by third-party services integrated with our website.

Users may be able to manage certain cookie preferences through browser settings or website consent tools where available.

7. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Order fulfilment

  • Customer support

  • Warranty administration

  • Returns and refunds

  • Accounting and taxation

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

  • Legitimate business recordkeeping

Different categories of information may be retained for different periods depending on operational and legal requirements.

8. Data Security

We take reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Requests

Subject to applicable law, you may contact us regarding personal information you have provided to us, including requests concerning correction, updating, completion, or deletion where applicable.

To submit a privacy-related request, contact:

Email: sevakapna@gmail.com

We may request reasonable information to verify the identity of the person making the request.

10. Third-Party Services

Our website may contain links to or integrations with third-party websites, payment services, review platforms, social media platforms, or other services.

These third parties may operate under their own privacy policies and terms. We encourage users to review those policies where relevant.

11. Children's Privacy

Our products and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in a manner inconsistent with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

The updated policy will be published on our website with a revised “Last Updated” date.

13. Contact Us

For questions regarding this Privacy Policy or our handling of personal information, contact:

APNASEVAK AUTOMATIONS PRIVATE LIMITED
Brand: Apna Sevak
Email: sevakapna@gmail.com
Phone: +91 8090095249

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