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WARRANTY POLICY

Last Updated: 9 July 2026

This Warranty Policy applies to eligible Apna Sevak products sold by APNASEVAK AUTOMATIONS PRIVATE LIMITED.

1. Warranty Period

Apna Sevak products are covered by a 1-year warranty from the date of delivery against eligible manufacturing defects in materials or workmanship under normal intended use.

Proof of purchase may be required to verify warranty eligibility.

2. What the Warranty Covers

Subject to assessment and verification, the warranty covers eligible defects such as:

  • Manufacturing defects

  • Defects in materials

  • Defects in workmanship

  • Internal hardware failure occurring under normal intended use

  • Other failures expressly confirmed by Apna Sevak as covered under warranty

Coverage applies only where the issue is determined to be an eligible warranty defect.

3. What the Warranty Does Not Cover

Subject to applicable law, the warranty does not cover damage or failure resulting from:

  • Misuse

  • Negligence

  • Accidental damage

  • Physical impact

  • Product tampering

  • Unauthorised modification

  • Unauthorised repair

  • Incorrect wiring

  • Unsupported electrical conditions

  • Abnormal voltage conditions

  • External power surges

  • Water ingress outside the product's intended or rated operating conditions

  • Fire

  • Flood

  • Lightning

  • Pest or insect damage

  • Natural disasters

  • External environmental causes

  • Use with unsupported systems or configurations

  • Failure to follow product instructions

  • Normal cosmetic wear and tear

  • Damage caused by third-party equipment

  • Any cause unrelated to an eligible manufacturing defect

4. Compatibility and Warranty

Warranty coverage applies to eligible manufacturing defects and does not constitute a guarantee that Apna Sevak is universally compatible with every:

  • Water source

  • Pump

  • Motor

  • Tank

  • Plumbing configuration

  • Electrical configuration

  • Property setup

Customers who are uncertain about compatibility are strongly advised to complete the available compatibility check before purchase.

Incompatibility alone is not automatically considered a manufacturing defect.

5. Warranty Claim Requirements

To request warranty support, customers may be required to provide:

  • Full name

  • Order number

  • Proof of purchase

  • Registered phone number or email

  • Product serial number, where applicable

  • Description of the issue

  • Photographs

  • Video evidence

  • Other reasonable troubleshooting information

We may request additional information where necessary to assess the claim.

6. Warranty Assessment

Before approving a warranty claim, Apna Sevak may:

  • Review submitted information

  • Request photographs or videos

  • Provide troubleshooting steps

  • Request product inspection

  • Request return of the product or relevant component

  • Examine the product for misuse, damage, or tampering

Warranty eligibility will be determined based on the nature and cause of the reported issue.

7. Warranty Remedy

For a valid warranty claim, Apna Sevak may, as appropriate:

  • Repair the defective product

  • Repair the defective component

  • Replace an eligible defective component

  • Replace the product with the same or an equivalent product

  • Provide another appropriate remedy in accordance with applicable law

The appropriate remedy will depend on:

  • Nature of the defect

  • Product condition

  • Availability of components

  • Technical feasibility

  • Applicable legal requirements

8. Replacement Products or Components

A replacement product or component provided under warranty may be:

  • New

  • Functionally equivalent

  • An equivalent replacement where the original version is unavailable

Any replacement will be handled in accordance with applicable law and the circumstances of the warranty claim.

9. Warranty Claim Process

To initiate a warranty claim, contact:

Email: sevakapna@gmail.com
Phone: +91 8090095249

Please include:

  • Customer name

  • Order number

  • Description of the problem

  • Relevant photographs or videos

  • Any other information reasonably requested

10. Warranty Processing

Warranty processing time may vary depending on:

  • Nature of the issue

  • Troubleshooting requirements

  • Inspection requirements

  • Product transit time

  • Component availability

  • Repair complexity

We will make reasonable efforts to process valid warranty claims efficiently.

11. Statutory Rights

This limited warranty is provided in addition to rights that cannot lawfully be excluded under applicable Indian law.

Nothing in this Warranty Policy is intended to remove or restrict non-waivable consumer rights.

12. Contact Us

APNASEVAK AUTOMATIONS PRIVATE LIMITED
Brand: Apna Sevak
Email: sevakapna@gmail.com
Phone: +91 8090095249

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