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SHIPPING POLICY

Last Updated: 9 July 2026

This Shipping Policy applies to eligible physical products purchased from Apna Sevak, operated by APNASEVAK AUTOMATIONS PRIVATE LIMITED.

1. Order Processing

Orders are generally processed after successful payment confirmation and completion of any necessary order verification.

Order processing time may vary depending on:

  • Product availability

  • Inventory status

  • Order volume

  • Payment confirmation

  • Compatibility verification, where requested or necessary

  • Public holidays

  • Operational circumstances

Customers will be informed where a material issue affects fulfilment of their order.

2. Shipping Locations

We ship products to serviceable locations within India, subject to courier availability and operational feasibility.

Delivery availability may depend on:

  • PIN code

  • Courier serviceability

  • Regional restrictions

  • Product availability

  • Logistics conditions

If an order cannot be delivered to the provided location, we may contact the customer to discuss available options.

3. Estimated Delivery Time

Estimated delivery timelines shown on our website, checkout page, order communication, or customer-support channels are estimates unless expressly stated otherwise.

Actual delivery times may vary because of:

  • Courier delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Transportation disruptions

  • Regional restrictions

  • Incorrect or incomplete delivery information

  • Customer unavailability

  • Remote-area service limitations

  • Events beyond our reasonable control

We make reasonable efforts to facilitate timely delivery but cannot guarantee courier performance in circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

  • Delivery location

  • Shipment size

  • Shipment weight

  • Courier service

  • Promotional offers

  • Other relevant logistics factors

5. Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name

  • Phone number

  • Complete delivery address

  • PIN code

  • Other necessary delivery details

Incorrect or incomplete information may result in delays, failed delivery, or return of the shipment.

6. Delivery Attempts

Our courier or logistics partners may contact the customer to facilitate delivery.

If delivery cannot be completed because of:

  • Repeated customer unavailability

  • Incorrect address

  • Incorrect contact information

  • Refusal to accept the shipment without a valid reason

  • Other customer-related delivery failure

the shipment may be returned to us.

Any applicable reshipment arrangements will be communicated to the customer.

7. Damaged or Tampered Packages

If a package appears materially damaged, opened, or tampered with at the time of delivery, customers should, where reasonably possible:

  • Take clear photographs

  • Record a video showing the package condition

  • Preserve the packaging

  • Contact us promptly

This helps us assess the issue and coordinate with the relevant logistics provider.

8. Incorrect or Missing Product

If you receive an incorrect product or believe an item is missing from your shipment, contact us promptly with:

  • Customer name

  • Order number

  • Description of the issue

  • Relevant photographs or video, where reasonably available

We will review the matter and provide an appropriate resolution based on the circumstances.

9. Delivery Delays

If an order is materially delayed, customers may contact us for assistance.

We may coordinate with the relevant courier or logistics provider to obtain available shipment information.

10. Contact Us

For shipping and delivery enquiries:

APNASEVAK AUTOMATIONS PRIVATE LIMITED
Brand: Apna Sevak
Email: sevakapna@gmail.com
Phone: +91 8090095249

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