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RETURN & REFUND POLICY

Last Updated: 9 July 2026

This Return & Refund Policy applies to eligible purchases of Apna Sevak products sold by APNASEVAK AUTOMATIONS PRIVATE LIMITED.

We encourage customers to read this policy carefully before purchasing.

1. Return Request Period

Customers should contact us within 7 calendar days from the date of delivery to request a return for an eligible issue under this Policy.

This period does not limit any non-waivable rights available under applicable law.

2. Eligible Return Cases

A return request may be considered where:

  • The wrong product was delivered

  • The product arrived materially damaged

  • The product has a verified manufacturing defect

  • The product materially differs from the confirmed order

  • A material component is missing from the delivered package

  • Another return or remedy right applies under applicable law

All requests are subject to reasonable verification.

3. Product Compatibility

Apna Sevak is a specialised smart water pump automation product and is not universally compatible with every water source, motor, pump, tank, plumbing configuration, or household setup.

Customers who are uncertain about compatibility are strongly advised to complete the available compatibility check before purchase.

Apna Sevak is currently intended primarily for supported setups involving government or municipal water supply and compatible motor-and-storage-tank arrangements.

A return or refund may not be approved solely because the customer's setup is incompatible where:

  • The customer did not complete a recommended compatibility check despite uncertainty

  • Incomplete information was provided

  • Incorrect information was provided

  • Material setup details were omitted

  • The customer's setup changed after compatibility assessment

  • The product was used with an unsupported configuration

However, where Apna Sevak expressly confirmed compatibility based on complete and accurate information provided by the customer, and the unchanged setup is subsequently verified to be incompatible, we will review the matter fairly and determine an appropriate resolution based on the circumstances and applicable law.

4. Change-of-Mind Returns

Because Apna Sevak is a specialised electronic automation product, returns solely due to:

  • Change of mind

  • No longer wanting the product

  • Personal preference

  • Failure to check compatibility despite uncertainty

are not automatically accepted after delivery.

Any voluntary change-of-mind return, if exceptionally approved, will be subject to written confirmation and communicated conditions.

This section does not affect rights available for defective, damaged, incorrect, misdescribed, or otherwise legally returnable products.

5. Return Conditions

For an approved return, customers should, where reasonably possible, return:

  • The main product

  • Supplied accessories

  • Supplied components

  • Manuals or documentation included with the product

  • Original packaging, where available

The product may be inspected to verify the reported issue and determine the appropriate resolution.

6. Cases That May Not Be Eligible

Subject to applicable law, return or refund requests may be declined where the issue results from:

  • Accidental damage after delivery

  • Misuse

  • Negligence

  • Physical damage caused after delivery

  • Unauthorised modification

  • Product tampering

  • Incorrect wiring

  • Unsupported electrical conditions

  • Use outside intended operating conditions

  • Damage caused by external events

  • Failure to follow supplied product instructions

  • False, misleading, or fraudulent claims

7. How to Request a Return

To request a return, contact us with:

  • Full name

  • Order number

  • Registered phone number or email

  • Reason for return

  • Clear description of the issue

  • Relevant photographs or videos, where reasonably available

Contact:

Email: sevakapna@gmail.com
Phone: +91 8090095249

8. Return Assessment

After receiving a return request, we may:

  • Request additional information

  • Request photographs or video

  • Provide troubleshooting steps

  • Arrange inspection where appropriate

  • Request return of the product for verification

Approval of a return request depends on the circumstances and applicable policy conditions.

9. Refunds

If a refund is approved, it will generally be initiated through:

  • The original payment method, where reasonably possible; or

  • Another mutually agreed lawful payment method

The time required for the refunded amount to appear may depend on:

  • Bank processing times

  • Payment gateway processing times

  • UPI or card network processing

  • Other payment-provider procedures

10. Shipping Costs for Returns

Where a return is approved because:

  • The wrong product was delivered

  • The product arrived materially damaged

  • A verified manufacturing defect exists

  • The error is attributable to Apna Sevak

reasonable return-shipping arrangements will be communicated by us.

For any exceptional voluntary return accepted for reasons not attributable to Apna Sevak, applicable return-shipping costs may be borne by the customer where lawfully permitted and communicated in advance.

11. Refund for Cancelled or Unfulfillable Orders

If we cancel a prepaid order before fulfilment because the product is unavailable, the delivery location is unserviceable, or another legitimate fulfilment issue prevents completion, the eligible prepaid amount will be refunded.

12. Contact Us

APNASEVAK AUTOMATIONS PRIVATE LIMITED
Brand: Apna Sevak
Email: sevakapna@gmail.com
Phone: +91 8090095249

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