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TERMS AND CONDITIONS

Last Updated: 9 July 2026

Welcome to Apna Sevak.

These Terms and Conditions govern your access to and use of our website, purchase facilities, products, compatibility-check services, customer-support services, and related offerings.

The Apna Sevak brand is operated by APNASEVAK AUTOMATIONS PRIVATE LIMITED.

By accessing our website, placing an order, submitting a form, requesting compatibility assistance, or otherwise using our services, you agree to these Terms and Conditions.

1. About Apna Sevak

Apna Sevak is a smart water pump automation system designed to assist with water management and motor-control functions.

Depending on the applicable product model, configuration, and supported setup, features may include:

  • Automatic motor ON/OFF

  • Dry Run Detection and Protection

  • Tank Full Auto Cut-Off

  • Mobile App Control

  • Motor alerts or indications

  • Manual Override or failsafe functionality

  • Optimised motor runtime

  • Related water-management automation features

Product features may depend on the specific model, configuration, operating conditions, electrical conditions, connectivity availability, and supported setup.

2. Product Compatibility

Apna Sevak is not universally compatible with every:

  • Water source

  • Pump

  • Motor

  • Tank arrangement

  • Plumbing system

  • Electrical configuration

  • Property setup

The product is currently intended primarily for supported setups involving government or municipal water supply and compatible motor-and-storage-tank arrangements.

Customers who are uncertain about compatibility are strongly advised to complete the available compatibility check before purchase.

3. Compatibility Assessments

Where we offer compatibility assistance, the assessment is based on information provided by the customer.

Customers are responsible for providing complete and accurate information about their relevant setup.

This may include information concerning:

  • Water source

  • Water-supply arrangement

  • Motor or pump

  • Water tank

  • Plumbing configuration

  • Other relevant setup characteristics

An assessment may be inaccurate where information supplied by the customer is:

  • Incomplete

  • Incorrect

  • Misleading

  • Outdated

  • Materially different from the actual setup

A compatibility assessment does not constitute a universal guarantee for configurations or conditions not disclosed during the assessment.

4. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate.

However, minor differences may occur because of:

  • Product improvements

  • Manufacturing variations

  • Packaging updates

  • Display settings

  • Technical revisions

  • Firmware or software updates

  • Photography and rendering differences

We may make reasonable product improvements or modifications, subject to applicable law.

5. Orders

Placing an order does not necessarily constitute final acceptance of the order.

We may decline or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Incorrect pricing caused by an obvious error

  • Payment failure

  • Suspected fraud

  • Unauthorised transactions

  • Incorrect customer information

  • Unsupported delivery location

  • Technical errors

  • Other legitimate legal or operational reasons

Where we cancel an eligible prepaid order before fulfilment, the applicable amount will be refunded.

6. Pricing

Product prices are displayed in Indian Rupees unless otherwise stated.

Applicable:

  • Taxes

  • Shipping charges

  • Discounts

  • Promotional adjustments

  • Other charges

may be displayed during checkout or otherwise communicated where relevant.

We reserve the right to update prices for future orders.

A price change will not ordinarily alter a previously completed and accepted purchase except where required to correct an obvious error or as otherwise permitted by applicable law.

7. Payments

Payments may be processed through third-party payment gateways or service providers.

Customers are responsible for:

  • Providing accurate payment information

  • Using authorised payment methods

  • Ensuring sufficient payment authorisation

  • Complying with applicable payment-provider terms

We are not responsible for independent failures of banks or payment providers beyond our legal obligations.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information

  • Use the product for its intended purpose

  • Follow product instructions

  • Avoid unauthorised modification or tampering

  • Avoid using the product in unsupported configurations

  • Check compatibility where uncertain

  • Comply with applicable law

9. Mobile App and Connectivity

Certain Apna Sevak functions may depend on:

  • A compatible smartphone

  • Internet connectivity

  • Supported mobile operating systems

  • Availability of relevant third-party infrastructure

  • App permissions necessary for requested functionality

  • Service availability

Temporary interruptions may occur because of:

  • Internet outages

  • Network disruptions

  • Maintenance

  • Third-party service failures

  • Device settings

  • Software updates

  • Circumstances outside our reasonable control

The availability of remote functionality cannot be guaranteed without interruption at all times.

For clarity, these Terms do not state that Apna Sevak collects Wi-Fi-related data, pump activity data, notification activity data, or telemetry.

10. Prohibited Use

Users must not:

  • Use the website or product for unlawful purposes

  • Attempt unauthorised access to systems or accounts

  • Interfere with website security

  • Submit fraudulent information

  • Misuse the product

  • Tamper with protected product functionality

  • Infringe intellectual property rights

  • Use our website to distribute malicious software or harmful content

11. Intellectual Property

Unless otherwise stated, intellectual property associated with Apna Sevak may include:

  • Brand name

  • Logos

  • Website content

  • Product images

  • Graphics

  • Videos

  • Documentation

  • Product-related content

  • Software

  • Original marketing materials

  • Other proprietary materials

Such materials are owned by or licensed to APNASEVAK AUTOMATIONS PRIVATE LIMITED.

No content may be copied, reproduced, commercially exploited, or distributed without permission except where permitted by applicable law.

12. Third-Party Services

Our website or services may use or link to third-party providers, including:

  • Payment providers

  • Logistics providers

  • Website infrastructure

  • Analytics providers

  • Review platforms

  • Social media services

  • Other technology providers

Independent third-party services may be governed by their own terms and policies.

13. Product Use and Limitations

Apna Sevak is intended to assist with supported water-management and motor-control functions.

Performance may be affected by circumstances including:

  • Unsupported configurations

  • External power failures

  • Network interruptions

  • Third-party infrastructure failures

  • Physical damage

  • Electrical abnormalities

  • Customer modifications

  • Environmental conditions outside intended operating parameters

  • Other external factors

Customers should use the product in accordance with supplied instructions and supported use cases.

14. Limitation of Liability

To the maximum extent permitted by applicable law, APNASEVAK AUTOMATIONS PRIVATE LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from:

  • Misuse of the product

  • Unsupported configurations

  • Inaccurate information provided by the customer

  • Unauthorised modifications

  • Third-party service failures

  • Events outside our reasonable control

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.

15. Returns, Refunds, Shipping and Warranty

Purchases may also be governed by our separate:

  • Shipping Policy

  • Return & Refund Policy

  • Warranty Policy

  • Privacy Policy

Customers are encouraged to review these policies before purchase.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in:

  • Products

  • Services

  • Business operations

  • Technology

  • Legal requirements

Updated Terms will be published on our website with a revised “Last Updated” date.

17. Governing Law

These Terms and Conditions are governed by the laws of India.

Any dispute will be handled in accordance with applicable Indian law and through competent courts, consumer forums, commissions, or other authorities having lawful jurisdiction.

Nothing in these Terms restricts any non-waivable statutory rights available to consumers.

18. Contact Us

For questions regarding these Terms and Conditions:

APNASEVAK AUTOMATIONS PRIVATE LIMITED
Brand: Apna Sevak
Email: sevakapna@gmail.com
Phone: +91 8090095249

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